Payment Policy Accepted Payment Methods
We accept the following secure payment options: Credit/debit cards (Visa, Mastercard, American Express, Discover) via Stripe or Square (processed instantly and securely).
Zelle, Venmo, or bank transfer (for U.S. guests—please contact us to arrange).

Payment Schedule
To secure your reservation: 50% non-refundable deposit due at the time of booking.
Remaining 50% balance due 30 days before arrival (or 60 days for bookings over 7 nights/peak season—adjust as needed).
Full payment is required for bookings made within 30 days of check-in.
If you prefer a different schedule (e.g., full payment upfront for short-notice bookings), we can customize it—just let us know!

How Payments Are Processed For online bookings through Houfy:
We'll send a secure payment request via Stripe/Square for the deposit (and later for the balance). Funds go directly to our account—no middleman holds or delays.
For manual arrangements (Zelle, etc.): We'll confirm details via message and provide instructions.
All payments are in USD. We do not charge extra fees for credit card use, but note that processing fees are built into our pricing to keep things simple and fair.

Taxes & Fees Tennessee state and local sales tax (9.75%) will be added to the total rental amount.
DeKalb County occupancy tax (5%) applies to stays under 30 days and will also be added.
These taxes are collected and remitted as required by law (Houfy does not handle tax collection).
A separate $300 refundable security deposit is required (see our Security Deposit Policy for full details).

We also offer a non-refundable rate option (often 10–15% lower) for guests who want the best price and are sure of their dates.
In case of extenuating circumstances (e.g., illness, weather), we may offer credits toward future stays at our discretion.

Important Notes
By booking, you agree to this Payment Policy, our House Rules, and Security Deposit Policy.

We reserve the right to cancel reservations if payment is not received by the due date (with notice provided).

For questions or special requests (e.g., split payments, group bookings), message us directly—we're happy to work with you!

Security Deposit Policy.

A refundable security deposit of $300 is required for all bookings at this property.

Purpose
The security deposit is held to cover any potential damages, excessive cleaning, missing or broken items, unauthorized smoking, unauthorized pets, or other violations of house rules that occur during your stay. It is not a cleaning fee, damage waiver, or extra charge. It is fully refundable if the property is left in the same condition as when you arrived (normal wear and tear excepted).

How the Security Deposit Works
The $300 security deposit will be collected via a pre-authorization hold on your credit/debit card (or via a separate secure payment method such as Stripe, Square, or Venmo, depending on the booking method) at the time of booking or check-in.
No funds are charged to your card unless damage or rule violations are identified.
The hold is typically released within 48–72 hours after your checkout, once the property has been inspected and confirmed to be in good condition.
In the rare event that damages or extra costs exceed the $300 deposit, you will be responsible for the additional amount, and we will provide documentation (photos, receipts, etc.) before charging your card or requesting payment.

What May Result in a Deduction from the Deposit
Damage to furniture, appliances, walls, floors, linens, or any part of the property
Missing or broken items (e.g., dishes, remotes, keys)
Excessive trash left behind or deep cleaning required beyond normal turnover
Unauthorized smoking inside the property (including vaping)
Unauthorized pets or evidence of pets (even if no pet fee was paid)
Stains on linens, towels, mattresses, or carpets
Any rule violations that cause additional cleaning or repair costs

Inspection & Refund Process
We perform a thorough walkthrough inspection after each checkout.
You will be notified within 48 hours of checkout if any deductions are necessary.
If no issues are found, the hold will be released automatically (or refunded if charged).
Refunds (if applicable) will be processed back to the original payment method.

Important Notes
The security deposit is separate from any cleaning fee, pet fee, or other charges listed in your booking.
By booking this property, you agree to this Security Deposit Policy and accept responsibility for any costs beyond normal wear and tear.
We recommend reviewing the full House Rules before your arrival to ensure a smooth stay and full refund

Cancellation Policy
Full refund (minus any non-refundable deposit) if canceled more than 30 days before arrival.
50% refund if canceled 15–30 days before arrival.
No refund if canceled less than 15 days before arrival (deposit and balance forfeited).

We also offer a non-refundable rate option (often 10–15% lower) for guests who want the best price and are sure of their dates.
In case of extenuating circumstances (e.g., illness, weather), we may offer credits toward future stays at our discretion.

Important Notes
By booking, you agree to this Payment Policy, our House Rules, and Security Deposit Policy.

We reserve the right to cancel reservations if payment is not received by the due date (with notice provided).

For questions or special requests (e.g., split payments, group bookings), message us directly—we're happy to work with you!